RETURNS & REFUNDS
All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Please keep in mind that products are for professional use only. For advanced technicians only. Items will not be replaced or exchanged for this reason. Femperial Beauty LLC reserves the right to refuse any returns at any time.
Our products are NON-REFUNDABLE due to sanitary reasons.
We are not responsible for lost or stolen items.
Read Product Instructions.
Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.
Product Damage in Shipment or Defective.
If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt.
Cancelling an Order
If you would like to cancel or change an order that you’ve just placed, please email us at contact.femperialbeauty.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.
Before you place your order, please confirm that all your information, including your address, name, phone number, credit card information IS CORRECT.
We are not responsible for updating incorrect address, CHANGING YOUR ORDER , or adding any discount code once your order has been placed.
We are not responsible for the misuse of the our products.
You are solely responsible for the product once you purchase it from us. Performance and results of equipment may vary from person to person.