Welcome to Femperial Beauty

SHIPPING POLICY

HOLIDAY SHIPPING & PROCESSING TIMES

There may be slight delays in processing & shipping orders during the holiday season due to the influx of orders, weather and other unexpected conditions. Expedited shipping may not be available during specific holiday time periods – see below.

  • Processing time for orders will be 1-5 business days 
  • Please allow up to 5-7 business days for shipping 

HOURS OF OPERATION:

Open: “Business Days” Tuesday – Friday 10am-5pm (PST) 

Closed: Saturday – Sunday & Major Holidays      

SHIPPING & PROCESSING

  • Orders are processed ASAP – Typically within 1-3 business days (exceptions apply)
  • Orders placed on a weekend or holiday will be processed the next business day
  • An order confirmation will be send via email/text once your order has been processed and is out for delivery. (See Tracking Info below) 
  • Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.

GROUND SHIPPING

  • NO Shipping is available to P.O. Boxes at this time, sorry.

INTERNATIONAL SHIPPING

  • We ship internationally – options and rates available at checkout.
  • NO Shipping to P.O. Boxes at this time, sorry.
  • Shipping may take between 5 to 10 business days. 

INTERNATIONAL DUTIES AND FEES

  • It is the customers sole responsibility for any Import duties, taxes or brokerage fees associated with deliveries outside the US.
  • If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
  • If customs fees/charges are refused at the time of delivery and your unopened package is returned to us, we will refund the cost of your order minus any shipment costs.
  • Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.

TRACKING INFO

  • A tracking number will be issued via email/text upon fulfillment of your order, meaning that UPS is in possession of your package
  • Once your order has left our facility, we are not responsible for any misplaced, lost or stolen packages.
  • If you need assistance with tracking your package of if it states your package was delivered & you do not have it – Please contact USPS customer support:

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